VoIP Quality · Q2 2026 OKR

Quarterly objective + 4 key results across 3 pillars

Q2 2026 · Apr–Jun

🎯

QUALITY

2 KRs

Bad-call reduction

Reduce bad call rate

Drive overall bad-call rate down by 5% by end of Q2

Baseline: xx.xx% → Target: baseline − 5%

🟢 On Track

Field issues — data-driven RCA

Resolve field issues using data

Resolve 5 issues reported from the field using data (Grafana / Lighthouse / Briefings)

1 / 5 — silent-ring 5/11 spike investigation in progress

🟢 On Track

🌐

NETWORK

1 KR

Dedicated lines

PH & IN dedicated line optimization

Continue Philippines (PH) and India (IN) dedicated line optimization — Phase A/B testing + production rollout where validated

PH: Phase 1 A/B in progress · IN: 4th line repair underway

🟢 On Track

🔬

INNOVATION

1 KR

3rd-party SDK POCs

Run 2 POCs with Zoom & Microsoft

Complete 2 proof-of-concept evaluations with Zoom and Microsoft SDKs

1 / 2 — Zoom POC in production validation · MS POC paused (budget)

🟡 At Risk · MS POC blocked on budget